Please follow these steps strictly to ensure your new plant acclimatise to its new environment before repotting.

Failure to follow these steps will invalidate your right to return a plant that arrives damaged or otherwise in an unacceptable condition. Please make sure you follow them to help your plant get over any transit stress.

You can read our return policy in full on our terms and conditions page, or contact us with any questions.

1. Acclimatisation Period


After carefully removing the plant from the box, place it somewhere that receives bright indirect light for most of the day. You should aim to keep the temperature relatively stable between 19 degrees and 26 degrees Celcius. Leave the plant here for at least two weeks to adjust to its new environment.

Some plants may lose a leaf or two during this period, depending on how well they dealt with their journey. Dropping leaves after transit is totally normal and often unavoidable, so please do not panic. If you are unsure, please don’t hesitate to contact us for further aftercare advice.

2. Avoid Repotting


Repotting soon after shipping will cause the plant more stress. Imagine having to move house twice in one day! No wonder the plants don’t like it. Please leave the plant to acclimatise in its original pot for at least two weeks before repotting.


When the time comes for a first repot (after two+ weeks!), we recommend avoiding loosening the soil around the root ball. Just take the plant out of the original pot, and pop it in a new pot with new soil. Generally, we suggest increasing pot diameter by a maximum of two centimetres per repot, most of these plants like their roots to be quite snug!


Repotting before the two week acclimatisation period can be risky, and will invalidate our return policy.

3. Watering


Most plants only need watering when the substrate has become dry to the touch. A moisture meter is another good solution to keep track of how much water is in the substrate. Our product descriptions state the watering preferences for all of our different plants, some prefer their substrate damper than others!


Room temperature water should be used. Cold water can shock the root system, which will most likely cause root rot. Don’t let the plant sit in water for too long after watering. Wait half an hour, then empty the drip tray. 
Tap water is OK, but the ph level should be no higher than 6.5. Filtered water is preferred to reduce the chance of acidic reactions.

4. Humidity


Humidity levels around 65% – 85% are perfect for most of these plants. However, humidity levels towards the top of this range are best to help them during the acclimatisation period. If you do not have a humidifier, I’d recommend using a pebble tray to boost the humidity level.


Good airflow must also be provided around the plant to prevent pests and disease.

5. Light


Most of the plants we stock will do well in bright indirect light. Any specific light requirements will be made clear on the product page.

If you’re looking for more scientific light requirements, you can’t go far wrong with the ‘good growth’ values on this page from Houseplant Journal.