Terms and Conditions

About us

The website www.heartyhouseplants.com is owned and managed by:

Mathawee Namnuch
90a Railton Jones Close
Stoke Gifford
BS34 8BF

If you need to contact us, please mail to info@heartyhouseplants.com
Or use our form on the contact us page.

Make a contract with us

When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order.

In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. You will not receive an e-mail confirming acceptance of your order, and there will be no contract between us.

We have made every effort to display as accurately as possible the colours of our products that appear on this website. However, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the actual goods.

Whilst we try to be as accurate as possible, all information provided is approximate and is provided in good faith.

By placing an order with us, you agree to and accept these terms, as well as our privacy policy and the terms of website use.

How to place an order

You can use our website to place an order by selecting the product you wish to buy and adding it to your basket. Items you do not require can be removed from your basket at any time.

The buyer assumes responsibility for the goods being suitable for the purpose for which they are being purchased.

Carriage charges will be shown prior to you placing your order.

You will be required to pay for the goods in full at the time of ordering.

We use secure payment facilities for online purchases. You can pay for your order by Visa, Mastercard or PayPal.

Promotional prices only apply during the period stated.

Once your order has been confirmed, changes may not be possible or may incur additional charges or delays.

Delivery & Carriage Charges

We dispatch goods Monday-Wednesday, in attempt to minimise transit times for all customers. We always aim to dispatch orders within the next Mon-Wednesday block, but orders may sometimes be dispatched up to 14 days after payment.

We will deliver goods within 2-3 working days of dispatch. Deliveries may be delayed by circumstances outside of our control.

Your order may arrive in more than one delivery.

We can currently deliver to anywhere within the United Kingdom, provided the address can be reached via Royal Mail shipping methods.

We will deliver the goods to the premises you specify on your order. You must be at home to accept delivery of your order, which is between 7:30am and 10:00pm Monday-Friday.

Disposal of packing materials is your responsibility. We do our best to use sustainable packaging where possible.

If there is no one to accept the order on the scheduled delivery date the goods may be returned to us. We reserve the right to charge you an additional re-delivery charge. If you have failed to accept delivery of a plant order, we will not be held responsible for any damage caused to your plant.

If you change the delivery address once the goods have been dispatched to you, we reserve the right to pass on any extra charges made by our carriers for redirecting your delivery, if the carriers are able to make the change. This will delay your delivery. We will not be held responsible for any damage to plants caused by this delay.

If the goods are lost or damaged please report this to us within two working days from the delivery day.

Sometimes, for reasons beyond our control we may be prevented from delivering your goods as planned. These might include things such as accidents, breakdowns, fire, flood, storm, severe weather, acts of god, war, riot, civil commotion or malicious damage. We are not responsible where this causes a delay or failure in delivering your goods.

Free delivery is available on orders where the goods cost more than £100.

Return Policy

We will offer a full refund (including return shipping) or replacement for any plants that arrive in a very poor condition due to transit damage. This refund is offered on the condition that the customer follows all of the instructions on our aftercare page. Failure to follow these instructions will render the offer of a refund null and void.

You must contact us at info@heartyhouseplants.com, or via our contact page within 48 hours to start the return procedure. Images should be provided to show proof of damage, including the outer packaging. Images should show that the plant is still in its original pot and substrate, as per our aftercare instructions.

Once a return has been arranged, the plant should be shipped back to us still in its original pot and substrate.

We guarantee our customers that all plants we send will be happy and healthy. Our return policy is in place to ensure that guarantee is honoured in the unlikely circumstance that your plant arrives in a poor condition.

Please bare in mind that some transit shock is often unavoidable, especially with certain tropical plants. But should always arrive in such a condition that they can bounce back to full health given time.

However, it is the customers responsibility to care for their plant in an appropriate manner, we can not take responsibility for owner neglect or poor care. We will always attempt to point out any plants that are very difficult to care for in their product description.

We reserve the right to determine if an appropriate level of care has been provided before processing a return and/or refund.

Refusal of Service

We reserve the right to refuse service at our own discretion, for any reason, at any time.

Website Disclaimer for www.heartyhouseplants.com

Use of Website

This disclaimer details our obligations to you regarding our website. Please read this disclaimer in full before you use this Website. Using the Website implies that you accept the terms of this disclaimer. We do occasionally update this disclaimer so please refer back to them in the future.

You are permitted to use our website for your own purposes and to print and download material from this Website provided that you do not modify any content without our consent. Any and all material on this website must not be republished online or offline without our permission.

The copyright and other intellectual property rights in all material on this Website are owned by us or our licensors and must not be reproduced without our prior consent.

Subject to paragraph 1.1, no part of this Website may be reproduced without our prior written permission.

Visitor Conduct

With the exception of personally identifiable information, the use of which is covered under our Privacy Policy, any material you send or post to this Website shall be considered non-proprietary and not confidential. Unless you advise to the contrary we will be free to copy, disclose, distribute, incorporate and otherwise use such material for any and all purposes.

When using this website you shall not post or send to or from this Website any material for which you have not obtained all necessary consents, is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom.

Site Uptime

We take all reasonable steps to ensure that this Website is available 24 hours every day, 365 days per year. However, websites do sometimes encounter downtime due to server and, other technical issues. Therefore we will not be liable if this website is unavailable at any time.

Links to and From other websites

Any links to third party websites located on this Website are provided for your convenience only. We have not reviewed each third party website and have no responsibility for such third party websites or their content.

If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, any page on this Website and you do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us.

If you choose to link to our website in breach of the previous paragraph you shall fully indemnify us for any loss or damage suffered as a result of your actions.

Exclusion of Liability

We take all reasonable steps to ensure that the information on this Website is correct. However, we do not guarantee the correctness or completeness of material on this Website. Neither we nor any other party (whether or not involved in producing, maintaining or delivering this Website), shall be liable or responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our website. This exclusion shall include servicing or repair costs and, without limitation, any other direct, indirect or consequential loss.

Law and Jurisdiction

This Legal Notice shall be governed by and construed in accordance with English law. Any dispute(s) arising in connection with this Legal Notice are subject to the exclusive jurisdiction of England and Wales.